TL;DR – On November 6 of this year, the WiMAX network that our first generation device, Karma Classic, runs on is being discontinued and its spectrum repurposed to build a faster and more reliable LTE network. This means that on November 6, Karma Classic will be unable to connect to the network it runs on today. Any data that you’ve already bought will carry over for you to use with Karma Go or any future Karma devices we release. It is future-proof. We’ll keep those GBs stored in your account even if you choose not to upgrade right away. It never expires. Own a Karma Classic and looking to upgrade? We’ve got you covered here.
In 2012, we launched Karma and introduced our first generation device, Karma Classic, which ran on a network called WiMAX. Since then, LTE coverage has improved significantly and LTE has become the standard for wireless connections worldwide. As a result, the Sprint WiMAX network is being discontinued and the spectrum that formerly powered WiMAX will be repurposed for LTE network. This means that on November 6, Karma Classic will be unable to connect to the network it runs on today. This change will make the LTE network faster, stronger, and more readily available around the country.
Our second generation device, Karma Go, not only solves coverage issues, but also sets us up for the future.
The difference between the two networks is dramatic. In major metro areas, Karma Classic worked well, but we heard similar feedback about it from lots of you: when you stepped into a building, it would often stop working. Trips on the CalTrain and Amtrak were marked by annoying service interruptions—disconnect, reconnect, disconnect, repeat. Not exactly forwarding our mission to make connectivity seamlessly available everywhere.
LTE and our second generation device, Karma Go, not only solves those issues, but also sets us up for the future.
I bought a device before September 23, 2014. Why should I upgrade?
On 9/23/14 we launched Go pre-orders and stopped shipping Classic. We realize that the WiMAX network shutdown is frustrating for many of you who bought one before that date. Many of you still use Karma Classic without any issues. Upgrading to a new device when your existing device already works seems counterintuitive. Here’s why we think you'll love the new device:
We’ll continue to offer the same service you’re used to with Classic: no contracts, no hidden fees, and data that never expires. Speaking of non-expiring data, any data that you’ve already bought to use with your Classic will carry over for you to use with Karma Go or any future Karma devices we release.
Karma Go runs on the latest nationwide LTE technology, which is built to support growth for years to come. LTE isn’t going away anytime soon. It’s the same network technology your smartphone runs on. It is future-proof.
With Karma Go, you’ll see new cities added to the coverage map each month and you won’t have to do a thing. You’ll get a network that continuously makes improvements rather than staying stagnant.
Most importantly, it delivers the great customer experience we always intended, but couldn’t quite achieve with our first device.
Do I have to upgrade?
No, you do not have to upgrade. We hope you do, but we won’t force an upgrade. For those of you who haven’t upgraded, there’s still plenty of time until November 6. Your upgrade discount will be waiting for you, and this offer won’t expire. If you want to wait and upgrade down the line, you’re free to do that, too.
What happens to my data?
The simple answer? Nothing. Data is tied to your account not to the Karma Classic. We’ll keep those GBs stored in your account even if you choose not to upgrade right away. It never expires. Any data that you’ve already bought will work with any future Karma devices we release.
We’re also extending our refund period of 45 days to 120 days. If you choose not to upgrade now, on November 6, you can get a full refund for any unused data that you bought after July 1.
Improve, iterate, and grow.
Our mission is to deliver frictionless connectivity, everywhere you go. We truly appreciate our early adopters, but to make sure we can continue to offer the user experience that everyone wants, we also need to improve, iterate, and grow. One of the future network improvements that excites us most is LTE-Advanced, which is capable of offering speeds up-to 150Mbps up/down. This will help us further blur the lines between fixed and mobile broadband. Moving on from WiMAX to LTE is helping us do just that.
Thank you for sticking with us through the changes we’re making to offer you the best experience and newest technology we possibly can. Let us know if you have any questions at all—just drop us a line.
Steven van Wel
CEO & Co-founder