We want Karma Go to be the easiest way to get online, anywhere, and to help with that we're changing our login process a little bit. Don't panic! It's actually a really simple change, and most of you won't need to do anything at all.

The TL;DR explanation:

We're dropping support for Facebook login on the Karma Go. If you use Facebook to log in to your Karma account and don't have a password for your account yet, go to your dashboard and set a password.

The slightly longer explanation:

Right now, to use Karma to connect to the internet, you can either use a regular email and password to log in, or authenticate using your Facebook account. We’re going to remove the Facebook option for Karma Go. This won’t change your data balance, or sharing, or how you earn data, just how you log in. If you use Facebook to log in with the first-generation device, you still can, but we’ll be strongly encouraging the addition of this password so that you’ll be set up for the future once you upgrade to Go.

Why?

Facebook Login is great for some things, but not for Karma. Facebook gets (understandably) suspicious when you log in from a bunch of different devices and locations all the time. The whole point of Karma is to get you connected wherever you are, from any device you choose. When Facebook is suspicious of an authentication attempt, it might ask you to identify some photos of your friends, or work through a captcha. That slows you down, and takes you out of the Karma experience.

Another issue: Facebook Login sometimes requires a pop-up window, which is incompatible with the interface we use to get you connected. That has the potential to break the login flow entirely. Some users have even had trouble registering their Karma devices out of the box due to these issues, and we want to remove that friction from Karma Go.

What does this mean for me?

If you set up your account with an email and password, or if you don't plan on using a Karma Go, then you have nothing to worry about. If, however, you used Facebook to sign up and have not set a password, and plan on using your Karma account with Karma Go, then you need to set a password for your account.

We have a few quick ways for you to do this:

  • Set your password via email. We sent out an email to everyone with a Facebook login. Click the link in this email, enter a password, and now you have a Karma account attached to the email address you've already been using with Facebook.

  • Set the password in your dashboard. If you need to update your email address, you can do that from the dashboard, too. Visit your account settings on your Karma dashboard and change it to the email address of your choice and set a password there.

  • Wait until you activate your Karma Go. If you wait until the first time you log in to a Karma Go, there will be a link you can click to re-send the password reset email. Of course, if you don't have an internet connection at that time, you might not be able to get that email right then, so we recommend doing one of the prior two options before you find yourself in a jam.

If you're still not sure if this affects you, it's easy to check: just go to your Karma dashboard. If it says "set password," that means you'll need to set a password. If it says "change password," you're golden. And if you have any questions at all about this process, feel free to reach out to Karma support — we'll be happy to help.


About Steven van Wel

That guy who cleans the desks at Karma and sometimes tells people he runs the company