02.18.2016 Update: Neverstop is no longer available. Give our new Pulse plan a try. Read more here.
We like to be able to customize everything, from what we put in our coffee to the apps we install on our phones. That idea of choice is what led us to introduce Neverstop as a payment option for Karma. We were pay-as-you-go for the first three years of our existence, but we realize that pay-as-you-go isn’t ideal for everyone at all times—sometimes it would be more convenient to pay monthly, right?
The truly awesome thing about having these two plan options is the flexibility to switch between them whenever you want. If you’re going on vacation for a few weeks and won’t need to use your internet, switch your Neverstop subscription over to Refuel for the month. Boom, you just saved $50.
Switching things around is great and all, but most folks are going to pick a plan and stick with it. One of the questions we’ve received a lot since we released Neverstop a few weeks ago is, “How do I know which plan to sign up for?” We’ve got the quick-and-dirty comparison on our How it Works page, but consider this your detailed guide to navigating between Neverstop and Refuel.
Refuel is our original payment option, and it’s completely pay-as-you-go. Data costs $14 for 1GB, $59 for a 5GB pack, and $99 for a 10GB pack, so you can get it as low as $9.90 per GB. That data is yours until you use it up, whether that takes a few weeks or a few months.
You won’t see any speed caps from us on Refuel. Speeds will average around 6-8Mbps depending on your location, but we’ve seen spikes up to 25Mbps in spots with solid coverage. You can get up to 8 personal devices connected to your Karma at a time—keep in mind that this number includes devices that other people may be using to connect to your Karma Go through sharing.
Refuel is great for folks like creative freelancers who are doing sporadic work outside the office. Our photographer friend Wesley uses Refuel and bring his Karma with him on his frequent trips to the West Coast. He’s a big fan of working in coffee shops to get his editing done, but not every coffee shop has free WiFi. Having Karma (literally) in his back pocket means he never has to worry about whether his chosen spot will have a connection.
Another key use for Refuel is backup. You never know when you might have a WiFi meltdown on your hands, but Refuel is an ideal solution because you don’t have to pay monthly for a service you don’t need all the time. Fellow NYC startup The Square Foot used Karma when they moved into a new office and had WiFi troubles galore.
Karma customer Maricris keeps a Karma at home just in case her regular internet goes kaput:
Traveling frequently? Jenn uses Refuel to avoid annoying fees for WiFi at hotels. Some hotels offer free WiFi and some don’t. Now she doesn’t even check—she’s got a Karma loaded up with data just in case. Same goes for airports.
We've tried to make Refuel as seamless as possible, but it does require a certain amount of monitoring to make sure you don’t run out of data in the middle of an important presentation or client meeting. (It’s happened. Not fun.)
Neverstop is all about making your mobile WiFi experience worry-free. Just like with Netflix, you add your credit card to your account, you’re charged $50 a month, and you’ve got seamless, never-ending internet every month. No more checking your data balance.
Neverstop is all about making your mobile WiFi experience worry-free.
The other big difference between Neverstop and Refuel is speed; Neverstop maxes out at 5Mbps. We work with our network partner to set prices and bandwidth for both of our plans. Right now, Neverstop is limited to 5Mbps so that we can offer you the lowest price possible for unlimited data consumption. Along the same lines, Neverstop is limited to 3 personal devices at a time using your account, but you can pause devices and add new ones anytime.
Because of this speed cap, Neverstop isn’t really intended to replace your home internet plan, though some light users might find it possible. If you’re in a good coverage area, it will work just fine to stream video in standard definition, but you shouldn’t count on binge-watching Netflix on multiple devices in HD. It's also not built for console gaming.
Get work done in bumper-to-bumper traffic
Neverstop is built for anyone who consistently uses a Karma, or for those doing more data-intensive tasks with it. Our Head of Customer Experience, Erin, is a good example. She spends about an hour on a bus every morning on her commute to work, and she’ll sit with her laptop and start working from the bus, using her Karma as her connection. Neverstop is awesome for her because she uses Karma every day and never has to worry about running out of data unexpectedly.
If you’re living life in airplane mode, Neverstop is a your best bet. Steven, our CEO and co-founder, has been using Karma as a replacement for a cell phone plan for the last three years. Neverstop is allowing more and more people to cut the cord and live life free of contracts.
The choice is yours
In typical Mom or Dad fashion, we’d normally advise you to take your time and make good choices, but if you pick Refuel and decide you’d save money by using Neverstop, it’s as easy as a swipe in the app to switch over. No pressure. It’s that whole flexibility thing we talked about.
If you have more questions Neverstop, and how it works, or if you’d like to see a certain blog post with more information, let us know in the comments. Feedback rules.