Today we're pulling Neverstop off the shelves. Current customers will keep their service until the end of their billing cycle, but we aren’t accepting any more signups or renewals. Instead, we’re offering a new service: it’s called Pulse.

The whole point of Neverstop was that you should never have to worry about your data usage. Since we announced changes to Neverstop, this hasn’t been the case. Over the past month we’ve been listening to your frustrations in our support channels and on social media, and you’re right to be upset.

We tried to make Neverstop work by regulating the number of devices you could connect, limiting speeds to 5Mbps, and most recently, capping usage at 15GB per month. None of these changes made Neverstop sustainable at $50 a month, and most importantly, they all degraded the experience for customers. The time isn't right for this service. We like to dream big, but this time we went too big. Karma is a young company, and we want to focus on what we can do well. No fine print. No contracts. Seamless access.

What's different about Pulse?

It’s a subscription that gives you the flexibility of choice, connects more of your devices, and has no throttling, ever. It's also a model that we can sustain.

We don't like throttling, and are thrilled to throw it out the window. With Pulse, you get the best of the web and don't sacrifice speed. Spend less time waiting for videos to buffer, playlists to stream, or photos to sync.

How does Pulse work?

Pick an option that works for you: you can add data for $15/GB and upgrade or downgrade at any time. If you add extra data and don’t use it all, you’ll be refunded the difference. Here’s what the Pulse options look like:

If you’re a current Neverstop customer, you have a few choices:

  • You can pre-select a Pulse plan now, which will begin when your Neverstop billing cycle ends.
  • You can do nothing, and we’ll automatically put you on the 5GB Pulse plan to make sure you don’t lose service.
  • You can cancel your subscription entirely and move over to Refuel, our subscription-free, pay-as-you-go plan.

If you want to learn more about Pulse, head here.

As always, thanks for your support. If you have any questions or concerns, we’d love to hear from you.

About Steven van Wel

That guy who cleans the desks at Karma and sometimes tells people he runs the company